We want Grand Hotel to be your home away from home. In addition to the high cleanliness standards that were previously in place, Grand Hotel implemented enhanced sanitization protocols across the hotel, developed with guidance provided by local health authorities, the CDC, AHLA Safe Stay guidelines and other governmental agencies.
We will implement an increased frequency of cleaning and sanitizing stations across the property, with additional focus on high-touch surfaces. This elevated approach extends to the cleaning and sanitation processes within our guest rooms, restaurants and team member service areas. Sanitizing stations will be located throughout the hotel, especially in high traffic areas.
We also are continually reviewing all of our operations and adjusting the seating capacities in public spaces including dining areas, the Front Porch, Parlor, and lower lobby where the front desk is located. Several in-room amenities, such as the coffee maker and mini bar, will not be available this season, however guests will be able to make requests for whatever they need; our team is here to serve you safely. We will also limit some of the activities available that do not allow for safe social distancing.
We are closely monitoring the COVID-19 situation and will continue to update our cleaning and safety protocols as mandated by local, state and federal government agencies. For up-to-date information, visit the health and safety information on our website.
Please note that if you are a returning guest, things will look a bit different this year, however the welcoming spirit and authenticity of Grand Hotel will remain the same.