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    Grand Hotel FAQs

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COVID-19 FAQs

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Where can I find more information on COVID-19?

We are closely monitoring the COVID-19 situation and will continue to update our cleaning and safety protocols as mandated by local, state, and federal government agencies. For the most up-to-date information on COVID-19, we encourage you to visit the following websites:

How are ferry services to Mackinac Island addressing COVID-19 concerns?

Mackinac Island is serviced from both Mackinaw City (Lower Peninsula) and St. Ignace (Upper Peninsula) by two ferry companies: Shepler’s Ferry and Star Line Ferry. Please visit the Shepler’s Ferry website and Star Line Ferry website for up-to-date information.

What accommodations are being made for the dining experience?

Grand Hotel is committed to maintaining the quality of our well-known dining experience, while enacting new safety protocols. Like all public spaces, the Main Dining Room and other restaurants will observe new maximum capacities, as well as utilizing disposable menus to ensure the safety of guests and staff. Occupancy restrictions will be managed accordingly by monitoring government and local requirements. Mandatory face masks for bartenders and servers will be required.

Will guests be able to participate in all the traditional activities and amenities the hotel has to offer?

For the safety of our guests and to ensure that we continue to comply with government directives, some activities and programs that don’t allow for social-distancing measures will be impacted. The following activities/amenities have been cancelled:

  • Children’s programs
  • Rebecca’s Room for children’s activities
  • Chess set on the Front Porch
  • T. Richard’s Arcade
  • Babysitting Services
  • Grand Hotel Carriages
  • In-Room Movies
  • Sauna
  • Esther Williams Swimming Pool – closed for the season – stay tuned for exciting 2021 renovation details!

However, around the property and Mackinac Island, there will still be plenty of fun things to do with your family at a safe distance, including self-guided tours at the Grand Hotel Stables, bike riding, golf on The Jewel, Afternoon Tea, visiting Grand Hotel’s gardens, and exploring nearby nature and historical sites around Mackinac Island. Esther Williams Swimming Pool will also remain open (after July 1) for use with appropriate social distancing enforced, according to the current guidance. If the guidance from the state or local authorities changes, the hotel will comply.

We want our guests to enjoy as much as possible while at Grand Hotel and on the grounds. We will do everything we can to make that happen, while following all of the safety guidelines.

How is Grand Hotel preparing its staff to work with guests?

Our staff is ready to provide the best service possible while also remaining safe. All on-property hotel staff are undergoing COVID-19 training and will be screened daily with a temperature check and short questionnaire. Appropriate PPE will be worn depending on where the employee works. Employees and guests will be advised to practice social distancing.

Will guests be required to wear a face mask?

There is a Michigan state-mandated order that requires all of us to wear face coverings in all indoor public space and crowded outdoor spaces. We have a legal obligation to refuse entry and service to individuals who fail to comply.

Read the Executive Order

What additional measures is the hotel putting in place to protect guests against COVID-19?

We want Grand Hotel to be your home away from home. In addition to the high cleanliness standards that were previously in place, Grand Hotel implemented enhanced sanitization protocols across the hotel, developed with guidance provided by local health authorities, the CDC, AHLA Safe Stay guidelines and other governmental agencies.

We will implement an increased frequency of cleaning and sanitizing stations across the property, with additional focus on high-touch surfaces. This elevated approach extends to the cleaning and sanitation processes within our guest rooms, restaurants and team member service areas. Sanitizing stations will be located throughout the hotel, especially in high traffic areas.

We also are continually reviewing all of our operations and adjusting the seating capacities in public spaces including dining areas, the Front Porch, Parlor, and lower lobby where the front desk is located. Several in-room amenities, such as the coffee maker and mini bar, will not be available this season, however guests will be able to make requests for whatever they need; our team is here to serve you safely. We will also limit some of the activities available that do not allow for safe social distancing.

We are closely monitoring the COVID-19 situation and will continue to update our cleaning and safety protocols as mandated by local, state and federal government agencies. For up-to-date information, visit the health and safety information on our website.
Please note that if you are a returning guest, things will look a bit different this year, however the welcoming spirit and authenticity of Grand Hotel will remain the same.

What is your cancellation policy for upcoming reservations?

Reservations may be changed or cancelled with notice at least 10 days prior to your scheduled arrival. Your reservation deposit will be refunded, less a $50.00 processing fee. Please see our cancellation policy for more information.

Please know that if the hotel’s opening is delayed and you have an existing reservation that cannot be fulfilled, we will automatically cancel your reservation with no penalty. You will receive an email notification and full refund.

When is Grand Hotel opening for the season?

Grand Hotel has been welcoming guests to Mackinac Island for 134 consecutive seasons and this year will not be any different, we opened on Sunday, June 21, 2020.

I’m interested in working at Grand Hotel. Where can I find employment information?

Information on Grand Hotel employment opportunities is available starting in January for the upcoming season.

View Job Opportunities

Does Grand Hotel sell gift cards?

Yes. Gift cards are available for sale on our website. To purchase a gift cards, please contact our Reservations Department at 1-800-33GRAND.

View Gift Cards

When do the tulips come out/lilacs bloom, and when is the best time to see fall colors?

Every season on Mackinac Island is unique and beautiful in its own colorful way. Tulips typically bloom in the early spring around mid-May, followed by lilacs in the first few weeks of June. Grand Hotel gardens are always blooming with seasonally appropriate flowers.

Learn More

The fall colors in Northern Michigan can be hard to predict, as it depends on the temperature of the season. If we have a warmer summer, the colors tend to change later in October than usual. Michigan weather makes everything on Mackinac Island and throughout the state unpredictable, but that is what makes visiting here a Pure Michigan experience no matter what month it is.

I love the movie Somewhere in Time. Do you have a special room dedicated to the movie?

An actual room from the movie does not exist; however, Grand Hotel has two suites that are dedicated to the film: the Somewhere in Time Suite and the Jane Seymour Suite. Both rooms are decorated with memorabilia from the movie.

During my stay, should I be prepared to tip the hotel and restaurant staff?

Tipping is neither expected nor permitted within Grand Hotel except at Astor’s Salon and Spa. Tipping is expected at the following offsite locations: Woods Restaurant, The Jockey Club at the Grand Stand, Fort Mackinac Tea Room, The Gate House, Pool Grill, and Sushi Grand.

Where is the Cupola Bar?

The Cupola Bar is located at the very top of the hotel on the fourth floor. Follow the stairs there up to the Cupola Bar where you will find two levels of seating, a comprehensive cocktail list, nightly entertainment and panoramic views of the Straits of Mackinac and the Mackinac Bridge.

I’m traveling with someone who has a gluten allergy. What special menu items do you offer for guests with dietary restrictions?

Grand Hotel is able to accommodate most dietary needs. All of our restaurants, including the Main Dining Room, offer gluten-free menu options. Guests are asked to visit the Concierge Desk upon check-in to work with the hotel’s Assistant Managers and Chefs to accommodate any unique dietary restrictions.

I’m planning to stay at Grand Hotel for several days. What is there to do on Mackinac Island?

Grand Hotel offers guests a variety of activities to enjoy during their stay, including a round of golf on The Jewel, tennis and pickleball, swimming in the Esther Williams Swimming Pool, bicycling, horseback riding, and more. Grand Hotel’s knowledgeable Concierge team is also available to assist you with planning your perfect stay. To speak to the Concierge Desk, call 906-847-3331 ext. 567.

View Activities at Grand Hotel

View Things to Do on Mackinac Island

Where is the pool located and what are the hours?

The Esther Williams Swimming Pool is located at the west end of the Tea Garden in front of the hotel. The pool is open from approximately early May through early September, weather dependent. Daily hours are subject to change; please contact the Concierge for daily operating hours.

Where can I find a list of the daily activities at the hotel?

During the season, an events calendar detailing the daily activities can be found on the website. If you are staying at the hotel, a copy of the TODAY paper will be placed on your bed at turndown.

View Events Calendar

How can I book a group or a meeting?

For more information about planning your next meeting at Grand Hotel, you may visit grandhotel.com/meetings, fill out the RFP form or contact our Director of Sales, Annie Farrell, at 517-349-4600 or [email protected].

For more information about bringing a group to Grand Hotel, please fill out our RFP form or contact our Director of Group Tours, Julia Luckey-Ottweness, at 906-847-3331.

Does Grand Hotel have a dress code?

Since Grand Hotel is a resort, we want you to feel at ease and dress comfortably. During the day, casual resort clothing is appropriate. Prior to 6:30 PM, please no midriff-baring tops, sweatpants or cut-off shorts for ladies. For gentlemen, no sleeveless shirts, sweatpants or cut-off shorts.

Every evening at Grand Hotel is a special occasion. Therefore, after 6:30 PM, dresses, skirts, blouses, dress sweaters, and dress slacks for ladies are preferred, while gentlemen are required to wear a suit coat, necktie, and dress pants; no denim or shorts. This applies for all areas inside the hotel with the exception of the Cupola Bar. Children 12 years and older are expected to be in dress similar to the adults.

Learn More

Are pets allowed?

Grand Hotel has a no-pet policy; however, service animals are allowed with proper documentation.

When can I check in?

You are welcome to arrive as early as you wish; however, we cannot guarantee your accommodations will be available for occupancy until after 4:00 PM. Check-out time is 11:00 AM.

What is your cancellation policy?

A deposit for the first two nights is required when you make your reservation. Your reservation deposit will be refunded, less a $50.00 processing fee, with notice of cancellation at least 10 days prior to your scheduled arrival. Reservations cancelled less than 10 days prior will forfeit their room deposits. Click here for more information.

What are the rates for each type of room?

At Grand Hotel, our accommodations vary from a one-bedroom guest room to the four-bedroom Masco Cottage. Rates vary based on the category of room, season, and day of the week. There are special rates for children 17 and under, and children 9 and under stay free. More information can be found in the Accommodations section of our website.

How much is Afternoon Tea and how can I make a reservation?

Guests can enjoy the tradition of Afternoon Tea daily between 3:30 and 5:00 p.m. The cost is $56.00 per person, plus 6% Michigan sales tax. Reservations are not currently accepted for Afternoon Tea — simply find a seat in the Parlor and a server will be happy to assist you. For group reservations, please contact our staff at [email protected].

How can I make a reservation?

To make a reservation, contact our Reservations Department at 1-800-33GRAND, check the availability of your preferred date here or view our special packages. Grand Hotel starts taking reservations for the next season beginning in November.

I’d prefer to fly to Mackinac Island. What is the nearest airport?

For guests traveling to Mackinac Island by airplane, Mackinac Island Airport (MCD) is located one mile from Grand Hotel and capable of accommodating private and charter aircraft. For more information regarding air travel, visit the Getting Here page of our website.

How often do the ferries run to and from Mackinac Island?

All ferry boat lines operate frequently throughout the day — from both Mackinaw City and St. Ignace — from May to November. Registered guests of Grand Hotel receive a discount with Shepler’s Ferry. Click here to check the schedule for your dates of travel.

Is transportation provided between the ferry docks and the hotel?

Grand Hotel is a 15- to 20-minute walk from the boat docks. For your convenience, Grand Hotel operates horse-drawn carriages between the docks and the hotel. As with all taxi services on Mackinac Island, there is a $5.50 per person fee and seats are on a first-come, first-served basis. We cannot guarantee Grand Hotel carriages will meet all ferry boats, nor can we guarantee seats for all Grand Hotel guests.

Upon your arrival to the docks on Mackinac Island, you will be greeted by a dock porter who can answer any questions you may have regarding luggage or taxi transportation to the hotel.

I’m arriving on Mackinac Island by ferry. How will my luggage get to the hotel?

If you travel by ferry, luggage transfer is simple and convenient. When you check your luggage with the mainland ferry service, it will be tagged and delivered directly to your hotel room. Upon check-in, present your luggage tags at the front desk.

For your return trip back to the mainland, follow the in-room instructions. Your luggage will be tagged and transferred from your room to a secure location on the appropriate mainland dock. We request a minimum two-hour window for the transfer. Please note that an added fee of $8.50 per person applies for the round-trip transfer of luggage.

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