Hotel Policies and Information

In order to confirm reservations, we do require payment for the first two evenings as a deposit, either on Visa, MasterCard, American Express or Discover. If you are staying more than two evenings, the balance of your stay will be charged 30 days prior to your scheduled arrival. If staying only one evening, payment in full is required at the time of reservation. Included with the deposit charged is a $15.00 per person, per stay fee for the round-trip transfer of luggage between the dock and the hotel.

Your reservation deposit will be refunded, less a $100.00 processing fee, with notice of cancellation at least 30 days prior to your scheduled arrival. A $50.00 per day change fee will apply to any changes in reservations. Reservations canceled less than 30 days prior will forfeit their room deposits.

Check-in time is after 4:00 PM and check-out time is 11:00 AM. Every effort will be made to accommodate early arrivals and late check-outs. Please notify Grand Hotel if you have any special requests.

Grand Hotel is able to accommodate most dietary needs. In addition, all menus in our Main Dining Room include vegetarian and gluten-free options.

For Meetings, Celebrations, and Events

If your group has any private meals booked where a menu is created just for the group, please alert your group contact who will work with the hotel planner to make sure all your guests with dietary concerns have appropriate options. For all other meals, including breakfasts, luncheons and dinners in our Main Dining Room please let our waitstaff know of any dietary restrictions and we will do our best to accommodate.

Since Grand Hotel is a resort, we want you to feel at ease and dress comfortably. During the day, casual resort clothing is appropriate. Prior to 6:30 PM, please no midriff-baring tops, sweatpants, or cut-off shorts for ladies. For gentlemen, no sleeveless shirts, sweatpants, or cut-off shorts.

Because every evening at Grand Hotel is a special occasion, after 6:30 PM in main areas of the hotel dresses, skirts, blouses, dress sweaters, and dress slacks for ladies are preferred, while gentlemen are required to wear a suit or sport coat, necktie, and dress pants (no denim or shorts). This applies for all areas inside the hotel including the Parlor, Lobby, Terrace, and Main Dining Room, with the exception of the Cupola Bar. Children 12 years and older are expected to be in dress similar to adults.

Smoking is not permitted within Grand Hotel, including guest rooms and balconies. There will be a $250.00 fee applied for guests who do not comply with the non-smoking policy.