The well-being of our guests and team members is our highest priority. We’re ready to welcome you back to Grand Hotel, and would like to share some of the steps we’ve taken to ensure the well-being of our guests and team members.
Cleaning and Sanitation
Our team has implemented enhanced sanitization protocols across the hotel, developed with guidance provided by local health authorities, the CDC, AHLA Safe Stay guidelines, and other governmental agencies. The frequency of cleaning and disinfecting the hotel — with additional focus on high-touch surfaces such as the front desk, elevators, door handles, and public restrooms — has been increased to ensure a clean and safe environment for our guests and team members.
This elevated approach extends to the cleaning and sanitation processes within our guest rooms, restaurants, and team member service areas. Please note that due to the current situation, we do not offer our turn down services each evening.
Hand Hygiene, Face Coverings, and Gloves
Proper and frequent hand-washing remains one of the most important steps in preventing the spread of germs. Our team members are required to properly wash their hands hourly and immediately after doing such things as sneezing, touching their face, cleaning, entering, or exiting guest areas and before and after a shift.
We have made hand sanitizer readily available throughout the hotel to assist with hand sanitation when a sink is not readily available. Each of our team members are required to wear masks. We are following Michigan state and local guidelines, which may be more stringent than CDC recommendations. Gloves will be worn by restaurant team members when preparing food or drinks; other team members throughout the hotel may also be required to wear gloves, depending on duties and recommendations made by the CDC.
Guests are not required to wear masks, however are certainly permitted to do so if they prefer.
Temperature and Well-Being Checks
All on-property hotel staff are undergoing COVID-19 training and will be screened daily with a short questionnaire. Team members are required to report any symptoms they are experiencing and exit the building immediately. Appropriate PPE will be worn depending on where the employee works. Employees and guests will be advised to practice social distancing.
Guests are advised to practice physical distancing and maintain a space of six feet apart from others. Our team members will be doing the same with reception and service areas reconfigured to assure a safe space between team members.
We have enhanced cleaning and sanitization protocols for our guest rooms to include the use of cleaning products and standards which meet recommended guidelines and are approved for use against viruses, bacteria, and other airborne and bloodborne pathogens, and with particular attention to high-touch items and surfaces within the room.
Due to the current situation, our housekeeping team is not offering turndown services each evening. If there is anything you need during your stay, you can contact our Housekeeping staff for assistance.
In-Room Dining – No Contact Delivery
To further ensure the health and safety of our guests and team members, in-room dining is available using no contact delivery methods.
Services and Amenities
The city, state, and federal health and safety measures we’ve adopted mean that some of the regular services and amenities we normally provide may differ from what you’ve experienced in the past or are communicated on our website. Please contact us with any questions you may have.
We are closely monitoring the COVID-19 situation and will continue to update our cleaning and safety protocols as mandated by local, state, and federal government agencies. For the most up-to-date information, we encourage you to visit the following websites:
Centers for Disease Control: www.cdc.gov/ncov
World Health Organization: www.who.int/emergencies/diseases/novel-coronavirus-2019
We’re ready to welcome you back and would like to answer some questions you may be thinking about, as you plan your next trip to Grand Hotel and Mackinac Island.