COVID-19 FAQ

We’re ready to welcome you back and would like to answer some questions you may be thinking about as you plan your next trip to Grand Hotel and Mackinac Island. Below are some of the steps we’ve taken to ensure the well-being of our guests and team members.
 

When is Grand Hotel opening for the season?

Grand Hotel has been welcoming guests to Mackinac Island for 134 consecutive seasons and this year will not be any different, we opened on Sunday, June 21, 2020. 


What is your cancellation policy for upcoming reservations?

Reservations may be changed or cancelled with notice at least 10 days prior to your scheduled arrival. Your reservation deposit will be refunded, less a $50.00 processing fee. Please see our cancellation policy for more information.

Please know that if the hotel’s opening is delayed and you have an existing reservation that cannot be fulfilled we will automatically cancel your reservation with no penalty. You will receive an email notification and full refund.


What additional measures is the hotel putting in place to protect guests against COVID-19?

We want Grand Hotel to be your home away from home. In addition to the high cleanliness standards that were previously in place, Grand Hotel implemented enhanced sanitization protocols across the hotel, developed with guidance provided by local health authorities, the CDC, AHLA Safe Stay guidelines and other governmental agencies. We will implement an increased frequency of cleaning and sanitizing stations across the property, with additional focus on high-touch surfaces. This elevated approach extends to the cleaning and sanitation processes within our guest rooms, restaurants and team member service areas. Sanitizing stations will be located throughout the hotel, especially in high traffic areas.

We also are continually reviewing all of our operations and adjusting the seating capacities in public spaces including dining areas, the Front Porch, Parlor, and lower lobby where the front desk is located. Several in-room amenities, such as the coffee maker and mini bar, will not be available this season, however guests will be able to make requests for whatever they need; our team is here to serve you safely. We will also limit some of the activities available that do not allow for safe social distancing.

We are closely monitoring the COVID-19 situation and will continue to update our cleaning and safety protocols as mandated by local, state and federal government agencies. For up-to-date information, visit the health and safety information on our website.

Please note that if you are a returning guest, things will look a bit different this year, however the welcoming spirit and authenticity of Grand Hotel will remain the same.


Will guests be required to wear a face mask?

State and local guidelines will be followed regarding the wearing of face masks in public places at the time of the guest’s stay.


How is Grand Hotel preparing its staff to work with guests?

Our staff is ready to provide the best service possible while also remaining safe. All on-property hotel staff are undergoing COVID-19 training and will be screened daily with a temperature check and short questionnaire. Appropriate PPE will be worn depending on where the employee works. Employees and guests will be advised to practice social distancing.


Will guests be able to participate in all the traditional activities and amenities the hotel has to offer?

For the safety of our guests and to ensure that we continue to comply with government directives, some activities and programs that don’t allow for social-distancing measures will be impacted.The following activities/amenities have been cancelled:

  • Children’s programs
  • Rebecca’s Room for children’s activities
  • Chess set on the Front Porch
  • T. Richard’s Arcade
  • Babysitting Services
  • Grand Hotel Carriages
  • In-Room Movies
  • Sauna

There will still be plenty of fun things to do around the property and Mackinac Island with your family at a safe distance such as self-guided tours at the Grand Hotel Stables, bike riding, golf on The Jewel, Afternoon Tea, visiting Grand Hotel’s gardens, and exploring nearby nature and historical sites around Mackinac Island. Esther Williams swimming pool will also remain open (after July 1) for use with appropriate social distancing enforced, according to the current guidance. If the guidance from the state or local authorities changes, the hotel will comply. We want our guests to enjoy as much as possible while at Grand Hotel and on the grounds and will do everything we can to make that happen while following all of the safety guidelines.


What accommodations are being made for the dining experience?

Grand Hotel is committed to maintaining the quality of our well-known dining experience while enacting new safety protocols. Like all public spaces, the Main Dining Room and other restaurants will observe new maximum capacities as well as utilizing disposable menus to ensure the safety of guests and staff. Occupancy restrictions will be managed accordingly by monitoring government and local requirements. Mandatory face masks for bartenders and servers will be required.


How are ferry services to Mackinac Island addressing COVID-19 concerns?

Mackinac Island is serviced from both Mackinaw City (Lower Peninsula) and St. Ignace (Upper Peninsula) by two ferry companies: Shepler’s Ferry and Star Line Ferry. Please visit the Shepler’s Ferry website and Star Line Ferry website for up-to-date information.


Where can I find more information on COVID-19?

We are closely monitoring the COVID-19 situation and will continue to update our cleaning and safety protocols as mandated by local, state and federal government agencies. For the most up-to-date information on COVID-19, we encourage you to visit the following websites: