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Safety is Everyone’s Job at Grand Hotel

On an average summer day Grand Hotel is host to over 1200 guests. More than 600 employees are there to make those guests feel welcome, special and safe.

“In the hospitality industry it is important to be ready to help your guests in every situation,” said Jason Kladiva, Grand Hotel Director of Security and Safety. “This includes making sure they are in a safe environment and being ready for an unexpected emergency.”

Employees go through orientation each spring and are taught many things including safety of the guests that come through our doors. They are taught procedures should there be an emergency and are also taught to watch out for potential hazards to keep guests and employees safe. They are also taught how to use a fire extinguisher and Ansul systems in the kitchen if needed. A fire drill is then performed at Grand Hotel and employee housing.   Life guards at the pool are required to have completed a certified course on life saving and CPR.

Security Guards are trained on accident prevention, CPR, defibrillators, fire prevention, first aid, and procedures on assisting emergency medical technicians, paramedics and firefighters. Grand Hotel security guards patrol Grand Hotel and it’s properties 24 hours a day, 365 days a year. During these patrols they are looking for potential hazards, monitoring the security and sprinkler system, and assisting guests and employees in need.

Maintenance and security departments also work with third party contractors that inspect, test and perform maintenance on all sprinkler systems, fire extinguishers and Ansul systems at Grand Hotel, satellite restaurants and employee housing.

In addition to their regular duties at Grand Hotel, many employees are also on the Mackinac Island Fire Department and receive additional training there that they use to help keep Mackinac Island and it’s guests and employees safe. These employees include Mr. Kladiva; Director of the Paint Department, Jason St. Onge; Stable Master, Ben Mosely; Manager of the Gate House and Cawthorne’s Village Inn, Travis Vartanian; and Carriage Driver Jeff Rosema. They have all been trained as firefighters and have also received training in hazardous materials, ice and water rescue, high angle rescue and first responder medical.

In April, Mr. Kladiva went for training at the Fire Department Instructors Conference in Indianapolis and experienced advanced hands-on classes in search and rescue and high rise rescue with fellow firefighters from departments like New York, Chicago, Denver, Sacramento, Miami and the military.

“The training I received at FDIC was incredible, ” said Mr. Kladiva. “I have already been able to pass on some of that training to the security guards in my department to help make Grand Hotel an even safer place to visit and work.”

Children’s Program Fun!

Each season, from Memorial Day to Labor Day, Grand Hotel’s Children’s Program is available twice daily for our young guests five and older. The program includes a special meal in one of our restaurants, with a Children’s Buffet the Main Dining Room on some evenings.  After everyone enjoys their meal, the fun continues with games, crafts or mini adventures.

Activities include walking to the butterfly house, visiting the Manoogian Mackinac Art Museum, arts and crafts, croquet and bocci ball, rock collecting on the beach, playground games, kite flying and scavenger hunts. Each program is complimentary for those guests staying under our Modified American Plan.  A fee is charged for young guests staying with the breakfast only or meal exclusive plans.  Baby sitting is also available for those under five through our Housekeeping Department.

Our Children’s Program is a great way for the kids to have fun and make new friends, and for mom and dad to enjoy a game of golf, or maybe a romantic dinner for two. Sign up at Rebecca’s Room when you arrive and let the fun begin!



Movies in the Tea Garden

Our Family Added Value Days package has always been a big hit with families looking to get away in August before the kids return to school.  With daily Ice Cream Socials, complimentary Children’s Programs, nightly family friendly movies, free golf for anyone 17 and younger, and half off golf for adults, this package has something for everyone.

This season, guests staying with us August 17, 18, and 19, will enjoy an added treat with movies in the Tea Garden.  Great Lakes Outdoor Cinemas will be showing Frozen, Despicable Me 2, and Lego Movie on the big screen (weather permitting of course). Sitting on blankets in the grass, watching movies together is the perfect time for creating treasured family memories.  Life can be hectic, and families can lose track of each other, so we strive to provide opportunities to bring you back together, to slow down, and enjoy each other.  Hopefully, we will see you at the movies this August!

Gardening with Guest Blogger Stacey Hirvela

Today’s Guest Blogger is Stacey Hirvela, marketing specialist for Spring Meadow Nursery.  Stacey is one of the guest speakers for the 2014 Grand Garden Show featuring Proven Winners.

Gardening rocks! There’s no better complement to a beautiful Michigan summer than a lush backyard, bursting with color and life (especially after the winter we had this year). For me, that means a mix of flowers AND vegetables – it’s the only way to satisfy my plant geek side and my foodie side. I’ve been growing vegetables in containers for most of my gardening life and I share my experience and ideas in my new book, Edible Spots & Pots, published by Rodale this past March. In it, I cover the details of growing edibles in containers and raised beds, sharing tips and tricks to set you up for a successful, beautiful harvest. For example, did you know that the secret to growing good cilantro like you buy at the grocery store is to grow more than one plant, and sow seeds regularly? Cilantro naturally has a very short life cycle, so to keep a continuous supply, you have to sow seed frequently. When your cilantro plant goes to seed, don’t just rip it out right away. You can let the seed turn from green to tan and sow it and grow more cilantro, or collect it and put it in a glass jar – it is the spice, coriander!

Because I work for one of the partners in the Proven Winners brand, colorful containers are pretty much a way of life. So in the book, I adapted the popular thriller-filler-spiller method of composing fabulous floral combinations to vegetables, herbs and edible flowers. The book includes over 30 “recipes” for gorgeous and edible combinations, plus all the information you need to mix up any herb or veggie that you like to grow into your own unique combo.

But I’m going to need to leave my container garden in the care of my husband (who fortunately loves to garden as well) when I head up to the Grand Hotel at the end of August for the Proven Winners Grand Garden Show. I am so excited to go back and enjoy the grounds of the Grand and all of the gorgeous private gardens on the tours. And, I get to do my favorite thing – talk about plants and gardening – for three whole days! Last year’s show was amazing, inspirational, and so much fun. I mean, who wouldn’t want to enjoy a cocktail on that legendary porch in the company of P. Allen Smith, Jon Carloftis, and Jack Barnwell – three of the nicest, funniest, most talented gardeners you’ll ever meet? I hope you can find someone to mind your garden and take the time to escape with us. It really is an unforgettable experience!

P.S. Master gardeners ( can earn 5 educational credit hours for attending!

Gayle McCracken Trunk Show

Mackinac Market will be hosting a Trunk Show July 9-19, with products created by Stampin’ Up distributor Gayle McCracken.   Gayle has been with “Stampin’ Up” since 2005 and has won awards for her designs.  What started out as a simple hobby turned into a wonderful way for Gayle to share her creative ideas by holding classes in her community.  She now has her products for sale at a local shop, and sells her creations at local events and craft shows.

For this Trunk Show, Gayle has created a variety of fun Mackinac Island specific pieces.  She offers custom note cards as well as memory books, photo albums, and craft bags.  We hope to see you there!




Shelbie, Grand Hotel’s First Female Coachman

For the first time in its long history, Grand Hotel has a female Coachman driving the Musser family’s Hackney horses.  Shelbie Mosley was raised on Mackinac Island and has been around horses her entire life.  Shelbie’s love of horses and other animals has driven her to pursue a career as a Veterinarian.  She is presently in her last year of pre-veterinarian studies at University of Findlay in Ohio, hoping to get into Michigan State University to further her education.

This is Shelbie’s fourth year working at the Grand Stables.  As a very young girl she remembers visiting the stables and falling in love with some of the very carriages she now drives.  The Hackney horses Shelbie drives are used to haul the Musser family to various Island functions, they also frequently pull our wedding carriage, and transport some VIP guests on special rides.

Hackney horses are known as the aristocrats of the show ring. They have a very high knee action, high head carriage, and are natural showmen.  The carriages that are used with these horses are over one hundred years old, and many have a great deal of history on the Island.  Shelbie considers this job not only a valuable learning experience, but a true life experience, and something she can use in her further career.


Fort Tea Room Receives Certificate of Excellence

We are pleased to announce that the Fort Tea Room has received the 2014 Certificate of Excellence from Trip Advisor.  This award is especially treasured because it is the result of Tea Room guests providing “Excellent” reviews time and time again on Trip Advisor.

Located inside Fort Mackinac, the Fort Tea Room provides stunning views of Lake Huron, downtown Mackinac Island and Marquette Park, and The Jewel golf course.  Guests may dine outside under sunny yellow umbrellas, on the upstairs veranda, or inside, next to the real wood fire on a cool fall afternoon.

Open daily from 11 until 3, the Fort Tea Room is perfect for lunch, an afternoon snack, or just relaxing with an adult beverage or a refreshing lemonade while enjoying the view.  The menu includes soup, salads, sandwiches, personal pizzas, and if you are a Sloppy Joe lover this is the place for you! Piled high with oh-so-much deliciousness, it is a favorite of those who make the Fort Tea Room a summer tradition.

Next time you are on Mackinac Island be sure to include a trip to Fort Mackinac. After you have taken in a bit of history make a visit to the Fort Tea Room your next stop.  Daniel and his crew absolutely love it when new friends drop by.




A New Addition to the Grand Stables

The newest arrival at the Grand Hotel Stables is a Flandrau Wagonette Break (carriage). A Wagonette is a four-wheeled carriage with passenger seats running the length of the carriage and a high box seat for the driver and groom. It is equally appropriate as a formal summer drag or as a sporting and outing vehicle often times fitted with wine lockers, ice boxes and all the provisions for a picnic. This carriage is appropriately pulled by two, three, or four horses. A Wagonette was a favored carriage of Prince Albert, Queen Victoria’s husband, to haul family and friends on less formal occasions.

Founder William Flandrau started the Flandrau Carriage Company in 1830 and ran it until 1868 when his son, A.S. Flandrau took it over and ran it through the 1900’s, in the mid 1870’s it was for a short time the largest retail carriage builder in the world. The company had a great reputation for extreme quality, which in a carriage of that day meant comfort, stability, durability, graceful contour and a thousand and one other little things.

President McKinley and Cleveland both preferred Flandrau carriages for their own use.

This carriage will be a great addition to the Musser Family’s carriage collection.

The digital folks just call it #MPC14

Jamie Michaelson, President of SMZ Advertising gives us a glimpse of what it is like to spend time at the Detroit Regional Chamber Policy Conference.

I just returned from the Detroit Regional Chamber Policy Conference on Mackinac Island. (#MPC14) This was my second year at the event and my first as a guest at the wonderful Grand Hotel. The weather was picture-perfect and the energy level was high.

It isn’t possible to summarize the entire conference in the space of a short blog post, but believe me, there is great optimism about the future of Detroit and the state of Michigan.

I am not actively engaged in state or local politics. For me, in addition to meeting with current clients, the policy conference was an opportunity to connect with business people we hope to work with at some point in the future. Similarly, it was great to sit in on the keynote and work sessions. I could say they were “nice” but that wouldn’t cut it at this conference. Governor Snyder made it very clear he doesn’t like – and we don’t have time for – nice meetings. We need to get things done and not be afraid of meetings with some tension and strong points of view.

The people who made the trip to Mackinac are dedicated and enthusiastic about advancing our state. The negative definitely took a back seat to the positive. (I was reminded that when riding a horse carriage it’s also best to take the back seat.)

Beyond the half pound of fudge I consumed, the following are a few tasty highlights of the conference:

While running the island loop a woman passed me running the other direction and she was having an animated conversation on her cellphone. These conference participants take connection seriously. On that same run I caught up with a gentleman I’d never met before. Turns out we live near each other and he runs one of the state’s largest law firms. Everywhere I turned was seemingly a bright spot.

Mayor Duggan spoke about how he’s working to rebuild Detroit. Not by tearing it down but by fixing up abandoned homes and making serious headway by installing 500 streetlights each and every week through 2015. You can see the light at the end of the tunnel when Mayor Duggan speaks.

Master storyteller Malcolm Gladwell addressed transformation and was honest by admitting right upfront that we Michiganders know more about the subject. Gladwell had the audience gripped with his global examples of the concept of transformation. Gladwell stressed, “the only advantage the underdog has is to out hustle the competition. It’s not about being perfect, but about getting things done.”

If you haven’t attended the Mackinac Policy Conference and are considering it the thing to know is don’t leave right before the Bourbon Night event. I did and from the looks on Twitter maybe I made a mistake. Oh, something to look forward to next year.

I must sign off with kudos to the tireless Grand team who make it look easy hosting a three-day event for over 1,700 people. Wonderful work, all!

Modern Technology in Surprising Places

Sure, we are going to be 127 this July, but keeping up with today’s technology is a priority at Grand Hotel.

Recently we have installed 20 charging station lockers in the phone booths located across from the Concierge desk in the Parlor.  Each locker holds and has charging cords for, old and new version iPhones and iPads, Android system tablets,  phones, and Blackberries.   Multiple phones or devices can be placed in one locker as long as they use different chargers.

Guests choose a locker and set their personal combination.  Items can be left safe and secure for as long as required, and if additional adapters are needed for devices not listed, these can be supplied as well.

We anticipate the charging stations to be a useful convenience for those guests who have forgotten or misplaced their charger.  Though we know, that never happens on vacation, right?