On an average summer day Grand Hotel is host to over 1200 guests. More than 600 employees are there to make those guests feel welcome, special and safe.
“In the hospitality industry it is important to be ready to help your guests in every situation,” said Jason Kladiva, Grand Hotel Director of Security and Safety. “This includes making sure they are in a safe environment and being ready for an unexpected emergency.”
Employees go through orientation each spring and are taught many things including safety of the guests that come through our doors. They are taught procedures should there be an emergency and are also taught to watch out for potential hazards to keep guests and employees safe. They are also taught how to use a fire extinguisher and Ansul systems in the kitchen if needed. A fire drill is then performed at Grand Hotel and employee housing. Life guards at the pool are required to have completed a certified course on life saving and CPR.
Security Guards are trained on accident prevention, CPR, defibrillators, fire prevention, first aid, and procedures on assisting emergency medical technicians, paramedics and firefighters. Grand Hotel security guards patrol Grand Hotel and it’s properties 24 hours a day, 365 days a year. During these patrols they are looking for potential hazards, monitoring the security and sprinkler system, and assisting guests and employees in need.
Maintenance and security departments also work with third party contractors that inspect, test and perform maintenance on all sprinkler systems, fire extinguishers and Ansul systems at Grand Hotel, satellite restaurants and employee housing.
In addition to their regular duties at Grand Hotel, many employees are also on the Mackinac Island Fire Department and receive additional training there that they use to help keep Mackinac Island and it’s guests and employees safe. These employees include Mr. Kladiva; Director of the Paint Department, Jason St. Onge; Stable Master, Ben Mosely; Manager of the Gate House and Cawthorne’s Village Inn, Travis Vartanian; and Carriage Driver Jeff Rosema. They have all been trained as firefighters and have also received training in hazardous materials, ice and water rescue, high angle rescue and first responder medical.
In April, Mr. Kladiva went for training at the Fire Department Instructors Conference in Indianapolis and experienced advanced hands-on classes in search and rescue and high rise rescue with fellow firefighters from departments like New York, Chicago, Denver, Sacramento, Miami and the military.
“The training I received at FDIC was incredible, ” said Mr. Kladiva. “I have already been able to pass on some of that training to the security guards in my department to help make Grand Hotel an even safer place to visit and work.”