Grand Comments

• “Dear Everyone with The Grand Hotel,” On my "bucket list" for many years, was to visit your famous Hotel and Island. Usually wanting something so much for so long, there is disappointment. Well, my EXPECTATIONS were exceeded! This was a vacation of a lifetime and my Fiancée who has been everywhere, said "This is THE most unbelievable place anywhere, just fabulous and we will return EVERY YEAR!” Your staff is incomparable, efficient, professional and totally friendly and welcoming! Thank you everyone, for a dream come true! I got to live in "Somewhere in Time", for three days! Most Sincerely,
  Jan Best
• “A magnificent hotel” We stayed at the Grand Hotel the weekend of April 28-29. It was our Anniversary and also my husband's birthday. My husband works for the state park during the summer and has come to love the island and the people. The Grand Hotel is a magnificent hotel; however, we could not normally afford to stay there. Therefore, the preseason rates allowed us a once in a lifetime chance to enjoy the Grand. Everyone employed there was helpful and courteous. The room was charming. Thank you for the chance to experience the Grand!
• “We couldn't have been any happier” My wife and I just finished our stay at The Grand Hotel, celebrating our 25th wedding anniversary. It was an incredible stay. The staff was wonderful. The room was wonderful. The meals were wonderful. We couldn't have been any happier. One of the extraordinary coincidences was in the color scheme of our room. Our wedding colors were green and yellow and somehow you placed us in a room that was green and yellow. And then the reserved table for dinner each night had yellow flowers in a green holder. It really accentuated the fact that this was an anniversary trip. Thank you for everything. We really enjoyed our stay. Dave Quinn
• “We have never felt so pampered” Thank you for making my daughter's sweet 16th birthday extra special. We could never afford finishing school or a "debutante ball," but the trip to the Grand Hotel was close. We booked a room without a view, and were SHOCKED to find out that we had been upgraded to the Milliken Suite! We have never felt so pampered in a hotel! She and I danced in the lounge to her favorite Frank Sinatra songs, and we were so glad the pool was up and running (with heat!). We will definitely be back... John Swearingen, Jr. Napoleon, OH
• “Pleased and surprised” From the exquisite dining experiences, to the wide variety of entertainment opportunities, we were pleased and surprised at every turn. Your team runs a quality operation and it shows. Keith Griswold
• “A dream come true” After staying at Grand Hotel in 1976, I promised myself I would go back. It took 34 years but I finally made it this summer. I will never forget my night -- the dinner, the dancing, the ambience. It was a dream come true. A night at Grand Hotel should be on everyone’s bucket list! July Corbett Owen Sound, Ontario, Canada
• “A beautiful piece of history” Our room was the magnificent Rosalyn Carter Suite. We loved the view from our private porch on the top floor. The Afternoon Tea was lovely and matched the atmosphere with the accompanying harpist. We especially enjoyed the meals and the formal dress for dinner. Thank you for maintaining such a beautiful piece of history for generations. Gary and Lois Wright Laguna Niguel, CA
• “An outstanding experience” Our stay at the Grand was again an outstanding experience. The staff was most cordial and the service impeccable. Grand Hotel is embedded in our family’s memory as our summer place. We thank the Musser family for keeping it so very grand! Dr. and Mrs. Jimmie Leleszi
• “Nothing can compare” My lifelong dream was to have my honeymoon at Grand Hotel. I ended up marrying a wonderful young man but it wasn’t until 45 years later that my dream came true. We thought we were put in the Grand Suite by mistake, then the maitre d called to say we were on the VIP list, and when did we want to be seated for dinner? Thank you for making my 45-year dream come true. NOTHING can compare to a weekend at Grand Hotel. Nancy and Jeff Drifmeyer
• “So impressed” I cannot thank you enough for the wonderful stay we had at Grand Hotel. You certainly made our anniversary one to remember. My wife and I were so impressed with the service, room and the meals--we will be talking about this for a long time. Ed and Sara Peters Okemos, MI
• “A magical place” Grand Hotel is truly a magical place. The staff goes out of their way to make everyone's experience the best it can be. Our dining experience was outstanding, the accommodations breathtaking, and the people superb. Thank you for making this amazing experience possible for all of us. Mark Hollis Director of Athletics, Michigan State University
• “Nothing that escaped the eye” I’m a pretty critical guy and have always found something to grumble about even in the best of places. However, I found nothing, ranging from the service, to the dining – even to the softness of the toilet paper – that escaped the eye of the hotelier. Steve and Audrey Ells Paso Robles, California
• “Unique, beautiful and gracious” My wife and I had a beautiful time celebrating our 40th anniversary at Grand Hotel. Places like the Grand are so unique, beautiful and gracious that you want them to last forever. Mike Flinn
• “Blown away” What a fantastic way to celebrate the 40th, 15th, 10th and 5th wedding anniversaries of our various family members. This was the first opportunity for many in the group to experience the Grand Hotel and they were absolutely blown away. Patrick Gillespie Lansing, MI
• “A glorious time” We had a glorious time at Grand Hotel. The service was exceptional – from the front desk to the restaurant staff to the cleaning personnel.” Linda & Henry Cooper
• “Worth the wait” We are both in our 60’s and had never been to the Grand before. It was worth the wait. We walked the gardens, loved our room, attended tea and were surprised at the wonderful breakfast. We hope to come again. Vicki and Dave Whaley
• “Nothing but accolades” My wife’s all-time favorite movie is Somewhere in Time and she has always wanted to see Grand Hotel. We traveled all the way from our own island of Bermuda. We were not disappointed and have nothing but accolades for your magnificent hotel. Now my wife can say ‘I spent two glorious nights at Grand Hotel. Llewellyn and Florence Emery Bermuda Island
• “A special experience” What a special experience...met Dan Musser on the porch at around 6:30am while he was cleaning off a table. That is a family business. My wife and I travel a great deal, including Europe. But our visit to the Grand was up there with the best! Richard & Andrea McEneny Albuquerque, NM
• “Very family friendly” The hotel was very family friendly. Some of the things we enjoyed were Rebecca's, kids bikes, swimming pool, snow cones, kid's buffet and free arcade games. Vince and Tammy Cusenza Kentwood, Michigan
• “We enjoyed it all” I live in California but grew up in Wisconsin. I first heard about Grand Hotel as a young child. Not many things live up to a 50-year expectation, but the Grand did. From the carriage ride up in the morning, to a croquet game in the afternoon, to strolling through the hotel at midnight, we enjoyed it all. Linda Kakes San Jose, CA
• “Absolutely spectacular” We celebrated our 40th wedding anniversary this past weekend. The guestrooms were absolutely spectacular, all aspects of service and dining offerings were memorable. The seed has been planted with our grandchildren to continue the tradition of returning to Grand Hotel. John A. Sautter West Lafayette, IN
• “Thank you” The food was spectacular and the service was better than any other hotel we have stayed recently and that includes some pretty swanky places in Dubai and London. You all deserve a great thank you! Marianne Ward Alma, MI
• “Great service” Everything arranged at the Grand Hotel for our group was wonderful! The tour members all complimented the great service, the beautiful Grand Hotel and the warm welcome. Barbara Ward Leisure Time Tours Carrolton, MO
• “A wonderful time” We have traveled to many destinations for vacation and never thought we could have such a wonderful time so close to home. Thank you so much for preserving the fine traditions of the hotel. Mark and Brenda Horn Leonard, MI
• “Magical” It was magical, and I can’t say enough good things about the staff. They are truly professionals – friendly, open, gracious, polite – especially the wait staff. Thank you for a wonderful experience. Kathy Belec
• “Instant royalty” Our weekend far exceeded anything I had ever imagined. I felt that I became instant royalty the moment I stepped into the lobby. The room was beautiful and had a view of the water that we didn’t expect…it was worth every cent and every moment of our time. Sharon Mitchell Chesterfield, MI
• “Just thrilled” Our wedding went off without a hitch thanks to you! I cannot tell you how professional, kind and helpful all of the staff was. Cam and I were just thrilled. We are still talking about how lovely it was. Molly Rondeau Traverse City, MI
• “We hope to return” We celebrated our 50th wedding anniversary at your hotel this past weekend with our entire family. You have a wonderful facility and employees you can be very proud of. We hope to return for many more occasions. Sharon Lanning Ada, MI
• “Absolutely fantastic” The women who arranged the holiday gift certificates were absolutely fantastic. We would like to commend you on your choice of employees. They are an excellent extension of your wonderful hotel. Karen Hammond & Laura Hrincu Hamilton, Ontario
• “Noticed and appreciated” We value highly and appreciate the service and hospitality you extend to our guests each year. The efforts you put in place to improve the event each year are noticed and appreciated. David DiFranco Corporate Travel Service, Inc. Dearborn Heights, MI
• “Attention to detail” Thank you very much for all your hard work over the last year in planning our wedding. We appreciated your attention to detail making our big day just perfect! Kate & Pete
• “Really memorable” We have been on an Alaskan cruise, the original American Orient Express and a paddle boat cruise. This was up with all of them. Really memorable. Rosemary T. Danaher Bloomington, IL
• “Cherished” The Bed & Breakfast package allowed us to introduce our children to the Grand in a cost-effective way. As young people just starting their own families and with economic constraints, they can see what we cherished these past 30 years, and understand they too can escape just as we did when we were raising them. Ernie & Terry Roesner Swartz Creek, Michigan
• “Fabulous” With our 25th wedding anniversary approaching, we treated ourselves to reservations at Grand Hotel. We splurged on a room with a balcony. The Huron Suite was fabulous! We enjoyed every minute of it! Sue & Craig West Lafayette, Indiana.
• “Exceptionally lovely” To the smallest detail, we felt that the staff had prepared just for us. Our suite was exceptionally lovely, clean and comfortable. The Grand seemed to have been waiting to greet and care for us in every possible way. Carol Cooke
• “Unbelievable” Food, accommodations, the staff, the grounds were unbelievable. We even met Mr. Musser on our departing day and you would have though we were doing him the favor of staying there not what a joy it was for us… George Kropp
• “Very memorable” Our stay at the Grand Hotel has been a very memorable one. We celebrated our 39th anniversary the weekend we were there. It was a very special moment. Both my husband and I do want to come for a return vacation. Marilyn Menconi
• “High standards” I have stayed at many international hotels but none come up to your standard of service, decoration & furnishings, the colour of the inside, the decoration, etc., was mind blowing to us, the character of the hotel building is outstanding, the staff are to be congratulated on making our holiday so memorable to us, we hope to return again sometime in the future. Kenneth Game & Dorothy Grant
• “A wonderful experience” My husband and I have been staying at the Grand Hotel for at least 12 years. Every time we visit, we have a wonderful experience at the Grand. This year we had a fantastic room, in the new area with a lake view and three windows. This was our best room ever. We can't wait to visit next year. Kevin and Jewel Jensen
• “Amazed” I listen to Family Life Radio on my way in to work. This morning they were talking about the Marriage Conference that was held at the Hotel thisweekend. One man said that he was amazed how smoothly everything went at the hotel, being that it was only open for business a few days. He said “That staff was on it.” Marilyn Butler Executive Assistant United Way of Genesee County
• “Unique experience” I spoke to Sarah at reservations and wanted to congratulate you on the job she did for my family. I intend to continue to take my family up to Mackinac every summer as a tradition, and it has become harder and harder as the economy continues to decline. We are going to be staying for five days, which we would not do without Sarah's help. Hopefully, with creative solutions and staff like Sarah, the Grand Hotel will continue to the unique experience that it is for hundreds of more years. Frank Cusumano
• “Thank you” ...thank you for the hospitality extended to our group...
• “Excellence” Your staff performed with excellence throughout our event as we have gratefully come to expect.
• “High caliber of service” Thank you for working so closely with our staff, and for providing such a high caliber of service to our guests. The feedback we have received is all very positive – due in large part to your attentive service. Again, on behalf of all of us at The Nature Conservancy in Michigan, thank you so much!
• “Outstanding” The accommodations, food and capable staff made our stay outstanding…my board was so impressed with the visit that they are interested in returning. There is a good chance that last week’s experience may lead to a new annual Grand Hotel tradition.
• “Thank you” We have now returned to Grove City, PA and I wanted to thank you for your help with the Smithsonian Journey Tour. Thank you for your help in making everything run so smoothly. You did your job exceptionally.
• “So impressed” The accommodations, food and capable staff made our stay outstanding…my board was so impressed with the visit that they are interested in returning. There is a good chance that last week’s experience may lead to a new annual Grand Hotel tradition.
• “Wonderful carefree time” Thank you for all of your help with the Class of ’58 Reunion. I had a wonderful carefree time.
• “Memorable” Thanks…it was one of the most memorable trips we have had!
• “Numerous compliments” We received numerous compliments from guests, raving about the smoothness of the entire event. So please know that your efforts were both noticed and appreciated by all. I look forward to working with you again…
• “A success” Thank you so much for all of the work you put into making our event a success. I appreciated all of your attention to detail.
• “Where to begin” Where to begin to thank you. Our conference was successful in large part because of your efforts.
• “Attention to duty” Your attention to duty did not go unnoticed and I want you to know that I for one appreciate all that you did.
• “Going smoothly” I just had to write and tell you how wonderful everything went at this year’s Arts Weekend. You and your staff did a wonderful job making everything go smoothly.
• “Wonderful” Everyone is thrilled with how wonderful the hotel and the amenities have been, and the staff are a joy for all of us to interact with. We look forward to coming again.
• “Well-run and beautiful” Thank you for allowing us the blessed opportunity to stay at such a well-run and beautiful hotel. I will always treasure my time spent there.
• “Extraordinary experience” We have talked about Grand Hotel an awful lot this winter…after several family meetings we unanimously voted to continue our yearly trek to Mackinac Island. No one could consider anything else and this is our ninth year! Considering my family ranges from elementary and high school to middle age I think it is a true testimony to how extraordinary the experience is. Mackinac Island is one of a kind but it wouldn’t be what it is for us without Grand Hotel. There is nowhere else I would want to spend our extra money. Please know how wonderful our family feels just thinking about coming!
• “Perfection” Once again... Thank you, thank you, thank you! It was a pleasure working with you and I am looking forward to working with you again next year... You are really perfection!